FAQ
What is your return and exchange policy?
Hot Stamp Studio operates under a strict no refund, no return, and no exchange policy for all personalized/customized orders. All sales are final. This policy is in place due to the personalized and custom nature of our products. For items that are not personalized or customized, Hot Stamp Studio allows returns within 15 days of purchase for a full refund or exchange, provided the product is in its original condition and packaging.
What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. You must report any issues within 3 business days to evaluate the situation and arrange for a replacement, if applicable and upon item availability.
Can I return a personalized item?
Unfortunately, personalized items cannot be returned or exchanged. It is essential to provide accurate spelling and information when placing your order to avoid any issues.
How long does it take to process an order?
Most personalized orders are ready within 1–2 business days. Select local pickup orders may be available the same day depending on product availability and order volume. Shipped orders are typically processed within 1–4 business days. Turnaround times may be longer during holidays and peak gifting seasons.
ORDERS & TRACKING
What shipping options do you offer?
We offer both domestic and international shipping options. Additionally, we provide free shipping for orders over $80, excluding tax and shipping costs. Local pickup is also available for customers in the area.
How can I track my order?
After placing an order, you will receive an order confirmation email followed by a shipping confirmation email that includes tracking numbers for shipped orders. For local pickup orders, you will receive an email with pickup instructions.
What should I do if my order is delayed?
While we strive to provide uninterrupted service, occasional disruptions may occur due to technical issues or third-party service disruptions. If your order is delayed, please contact the shipping carrier directly for delivery-related issues, as we are not responsible for delays caused by them.
Can I send a gift directly to the recipient?
Yes, you can provide the recipient's address during the checkout process, and we will ship the gift directly to them. Please ensure that you enter the correct shipping information to avoid any delivery issues.
PAYMENTS
What payment options do you accept?
At Hot Stamp Studio, we accept a variety of payment methods to ensure a seamless shopping experience. Customers can use major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal and AfterPay for added convenience.
Is my payment information secure?
Yes, your payment information is secure. We utilize industry-standard encryption technology to protect your personal and financial information during the transaction process. Our payment processing partners are compliant with the highest security standards to ensure your data is safe.
Can I change my payment method after placing an order?
Once an order is placed, we are unable to modify the payment method. If you encounter issues with your payment, please contact us as soon as possible, and we will assist you in resolving the matter.
Gifting and Personalization
What types of products does Hot Stamp Studio offer?
Hot Stamp Studio offers personalized and ready-to-gift items including jewelry, travel accessories, passport covers and luggage tags, wallets and cardholders, keychains, bookmarks, journals, keepsakes and corporate gifts.
Can I personalize gifts from Hot Stamp Studio?
Yes, many of our products can be personalized to add a unique touch to your gifts. However, please ensure that you provide the correct spelling and information when placing your order, as all sales are final due to our no refund and no return policy.
Do you have last-minute gifts in Laredo?
Yes. Many Hot Stamp Studio orders are available for local pickup within 24 hours, with select orders available as soon as the same day. Every order can be personalized and includes complimentary signature gift wrapping.
Do you have gifts for someone who loves to travel?
Yes. Our travel gifts include personalized passport covers, passport and luggage tag sets, travel accessories and other gift-ready options for frequent travelers.
Do you offer jewelry gifts?
Yes. Hot Stamp Studio carries bracelets, rings, necklaces and other jewelry gifts, including select pieces that can be personalized with names, initials or meaningful dates.
Is gift wrapping included with my order?
Yes. Every Hot Stamp Studio order includes complimentary signature gift wrapping, so your purchase arrives ready to give. Packaging designs may vary based on season and availability.
Can you personalize gifts with a company logo?
Yes. Select corporate gifts can be personalized with your company logo. Depending on the design and material, a custom brass logo die may be required. Custom dies can be kept by the client or stored with Hot Stamp Studio for future orders.