Order processing time.After an order is placed, the order will be ready to ship within 4 business days. Excluding weekends and holidays. Orders received after 5pm will be processed the next business day.
Domestic and international shipping options.Shipping in the U.S.
Shipping costs.Free shipping for orders over $80 (excluding tax and shipping costs). International shipment fees, such as import duties and taxes may be charged depending on purchased items and shipping location.
Local delivery options. Local pick up is available. After an order is placed, you will receive an e-mail with pick up instructions.
No Refund/No Return Policy All sales are final. Due to the personalized and custom nature of our products, we do not offer refunds or exchanges. For items not personalized: Defective or damaged items will be replaced within 7-10 business days (upon item availability). Please contact us within 3 business days to report any issues. By making a purchase, you acknowledge and agree to our no refund/no return policy.
Potential service interruptions.We strive to provide uninterrupted service, but occasional disruptions may occur. Unplanned interruptions include but are not limited to technical issues, power outages, natural disasters, third-party service disruptions.
Order tracking details. After placing an order you will receive 1. Order confirmation email with order summary 2. Shipping confirmation email with tracking number(s) [for shipped orders] Pick-Up Instruction confirmation email [for local pick up orders]. We are not responsible for delivery delays or errors caused by shipping carriers. Customer must contact shipping carrier for delivery-related issues.
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